Facilitating Conversations That Matter Using CMM

This article presents the coordinated management of meaning (CMM) theory as a tool for dialogic organizational development (OD) practitioners seeking to introduce reflexivity and self- awareness into conversations. CMM focuses on the patterns of communications which affect how organizational members perceive their working environment, through the inquiry into the stories they tell in relation to self, relationship and culture. The authors draw on CMM to generate questions that dialogic OD practitioners can use to help their clients explore these stories and develop an awareness of the interplay between these stories. CMM is a useful tool for achieving the aim of the recently-emerged dialogic OD approach.

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