In terms of urban planning and participatory approaches, interaction among individuals is a salient requirement to reach consensus and final decisions, while planners, various stakeholders and individuals are getting involved in the complex process of planning with power, responsibilities, interests and needs that vary (CIFOR, 2007). Decision-making within the framework of communicative rationality conceals a risk in terms of effective collaboration between the actors involved in the process. The way heuristic factors affect the whole process is an indispensable tool to evaluate this on-going process of communication.
Linking human behavior and information processing is considered essential nowadays to avoid randomness, irrational and unconscious decisions.
Feneri A.M.