This discussion paper reflects primarily on the public service reform agenda in the UK, drawing lessons from a range of British examples to form the basis of a delivery framework that can be discussed, adapted and applied internationally. It starts with a conviction that public services at their best are the cornerstone of society. Yet in order to build the case for investment in what is an ideal at a time of extreme pressure, we need to make the case for a new model of delivery that unlocks the collaborative capacity of citizens, state, business and society.