GloComNet conversation on applications of Participatory Narrative Inquiry (PNI) with Harold van Garderen
In this interview in the GloComNet conversation series, Lex Hoogduin talks to Harold van Garderen of StoryConnect (storyconnect.nl). Harold stumbled into the field of social and narrative complexity when working on services innovation. It turned out to have many similarities with his PhD work on fractal aggregation processes. In 2010 Harold started StoryConnect to develop Narrative Business Solutions that help organisations deal with a chaotic-complex-ordered world by helping them take smarter decisions and innovate under uncertain circumstances, based on insights and knowledge hidden in collective human observations and experiences. Harold and Lex discuss the adoption of PNI for continuous evaluation, monitoring, improvement and innovation in the Healthcare, Banking and Government (Citizen Participation) sectors